We take the privacy of our visitors and customers very seriously. We do not share nor sell any details we hold to any third party unless we are legally required to do so (by a court order).
As a UK based company, we are registered with Information Commissioner in accordance with the Data Protection Act (1998).
The purpose of this policy is to explain how Whiteleaf Networks collects, protects, and uses personal data. Whiteleaf Networks is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Whiteleaf Networks Collect?
Whiteleaf Networks needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Whiteleaf Networks also has access to personal data that is generated over the Network utilised by Whiteleaf Networks services including IP and email addresses for incoming and outgoing data and network usage data.
In certain circumstances Whiteleaf Networks may also collect financial information about Whiteleaf Networks customers and end users from third parties to enable Whiteleaf Networks to assess its risks in granting credit terms and contact information about organisations Whiteleaf Networks considers may be interested in Whiteleaf Networks products and services.
3. How Does Whiteleaf Networks Obtain Personal Data?
Whiteleaf Networks obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Whiteleaf Networks website); from third party list brokers; from resellers who pass on personal data to Whiteleaf Networks about end users; and directly from the Network utilised by Whiteleaf Networks services.
4. How Does Whiteleaf Networks Use The Personal Data It Holds?
4.1 Providing and Improving the Whiteleaf Networks Service
Most of Whiteleaf Networks' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Whiteleaf Networks may also use personal data to improve on the level and type of service Whiteleaf Networks offers to its customers. As part of this interest in improving the service provided Whiteleaf Networks may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Whiteleaf Networks may from time to time inform its customers, end users and potential customers about Whiteleaf Networks and Whiteleaf Networks affiliate products and services and other information Whiteleaf Networks feels may be of interest.
Customers and other recipients of information from Whiteleaf Networks may indicate at the time they first place an order with Whiteleaf Networks whether or not they wish to receive such information or at any later time by simply contacting Whiteleaf Networks as indicated in paragraph 9 below.
5. Does Whiteleaf Networks Transfer Personal Data Overseas?
Although Whiteleaf Networks is UK based company, it may be necessary to transfer personal data outside the United Kingdom in limited circumstances such as when such data may be required for a product or service that is provided outside of the United Kingdom. Prior to making any such transfer, Whiteleaf Networks will put in place security procedures and firewalls designed to prevent unauthorised use or access to personal data.
6. To Whom Does Whiteleaf Networks Disclose Personal Data?
Whiteleaf Networks will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
Whiteleaf Networks will not disclose personal data to third parties except where customer consent has been obtained or where Whiteleaf Networks is under an obligation by law to disclose personal data or where Whiteleaf Networks has contracted with a third party to provide a service to Whiteleaf Networks customers.
7. How Does Whiteleaf Networks Protect the Personal Data it Holds?
Whiteleaf Networks takes customer confidentiality and security very seriously. Whiteleaf Networks has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Whiteleaf Networks. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Whiteleaf Networks will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Whiteleaf Networks Acceptable Use Policy.
8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Whiteleaf Networks specific rights to access and rectify personal data held about them. These include the right to:
8.1 obtain from Whiteleaf Networks, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
8.2 request the deletion or rectification of personal data which is inaccurate; and
8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Whiteleaf Networks regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Whiteleaf Networks regarding the personal data held about them or has any other question about Whiteleaf Networks' data privacy procedures, they should direct an email to email@example.com or by post at our postal address.
10. Policy Updates
As part of Whiteleaf Networks' commitment to compliance with data privacy requirements, and to reflect changes in Whiteleaf Networks' operating procedures, Whiteleaf Networks may update the terms of this policy from time to time and will post the revised policy at http://www.whiteleafnetworks.com/legal